Built inside a working dealership service department
Photo quotes customers approve from their phone. Two-way texting. A job board for the whole workshop. And Tig, an assistant that reads job cards and helps your advisors reply.
30-day free trial. Works on phones, iPads and PCs. Customers don't need an app.
Fewer phone calls
Customers see the photos and approve by text, at work or on the train.
Quotes in minutes
Tig turns the tech's job card into quote lines. Prices come from your price book.
Everyone on the same page
Advisors, techs, parts and the workshop controller all see where every car is.
Sits beside your DMS
Photograph or paste the day sheet and today's customers are in.
Why photos work
Industry research keeps finding the same thing: show the customer the worn part, explain it plainly, and make approving easy.
41% vs 17%
had the recommended work done
when their inspection came with photos or video, compared with an inspection without them.
J.D. Power 2025 U.S. Aftermarket Service Index Study, full-service maintenance and repair
+US$230
higher average spend per visit
US$640 for customers who got photos or videos from the dealer, versus US$410 for those who didn't.
Cox Automotive 2026 Fixed Ops and Ownership Study, customers paying out of pocket
49%
more likely to approve
of customers say seeing photos or videos makes them more likely to approve recommended services.
Cox Automotive 2026 Fixed Ops and Ownership Study
Figures are from published US industry studies and show what customers and dealers reported. They aren't KeyTag results, and results in your workshop will vary. Sources: J.D. Power, April 2025 · Cox Automotive, April 2026
Features
Each line carries the tech's photos. Customers open a link, see exactly what's worn, and approve or decline line by line.
Send quotes, updates and "ready to collect" texts from your own number. Replies land back in KeyTag, against the right car.
Every car from drop-off to collection, with timers that flag anything sitting too long. Advisors see their own jobs first.
Photograph the day sheet from your DMS and today's customers are added, ready for morning texts.
Your labour times, parts and fixed-price jobs, plus message templates that fill in the customer, car and total for you.
Declined work and pink slips due come back as reminders, so the next booking doesn't slip through the cracks.
Plain-English explanations and diagrams of common jobs, from brake fluid to throttle body services, to share with customers.
Advisors, technicians, parts, workshop controller and admins, each seeing what they need. Every user has their own passcode.
Send a secure payment link by text and see when it's paid, so customers can pay before they arrive.
How it works
1
Import the day sheet. Customers are matched to their cars, duplicates are caught, and the morning texts go out in one go.
2
The technician snaps the job card and photos from their phone or iPad. Tig reads the job card and builds the quote lines.
3
The advisor checks it and sends it. The customer sees the photos, ticks what they want, and the job board updates.
Meet Tig
Ready to help
Reading the job card
Reply's in the box
Tip of the day
Pricing
KeyTag Workshop
$299per month, per workshop
Includes GST. Unlimited users, Tig included. 30-day free trial, cancel anytime.
Pay as you go
Text messages
9c per text (up to 160 characters) including GST, sent from your workshop's own number.
Card payments
Coming soon: payment links by text, paid straight into your own Stripe account.
Group or multi-site
Running more than one workshop? Talk to us about a group price.
No. KeyTag sits beside it and handles the customer-facing side: quotes, photos, texts and approvals. Bring customers in from your DMS day sheet each morning.
No. They get a text with a link that opens on any phone. They see the photos and tap to approve.
Never. Tig only suggests. Replies go into the reply box and quote lines go into the draft, and your advisor checks and sends.
Any phone, iPad or PC with a web browser. Advisors use it at the desk, techs use it in the workshop, and it can be added to the home screen like an app.
Each workshop's records are kept separate and only your team can see them. Every user signs in and has their own passcode, and roles control who can change what.
Setup is done in the browser: invite your team, add your labour rate and price book, and connect your text number. We walk you through it on the demo call.
Book a 20-minute video demo. We'll run through a real day: day sheet in the morning, photo quotes at lunch, approvals before close.
Prefer email? keytagau@gmail.com